- Shipping & Returns
Shipping & Returns
All sales are final, however we will do exchanges for the same item if there is a manufacturer defect within 14 days of your order. Breakages that occur from consumer abuse or negligence are not covered under a manufacturer warranty.
The Junky Spot processes orders nightly Sunday through Thursday, usually around 8pm Pacific Standard Time. Orders placed after 8pm PST will usually be processed the following business night. For shipping quotes, please simply add the item to the shopping cart to calculate shipping rates.
Domestic USA Orders
For Domestic USA orders, we use the United States Postal Services (USPS) for most orders. Average delivery time from the time you submit an order is 2-4 business days. Please note that Saturday and Sunday are not business days for USPS or UPS.
For larger packages over 18 inches long, resin and vinyl dolls 40cm or taller, and Mr Super Clear and aerosol or flammable items, we use UPS ground. UPS Ground can take up to 5 business days for your order to arrive.
UPS does not count Saturday and Sunday as business shipping days. So for example, an order placed on Monday before 8pm, if the payment clears immediately, would ship on Tuesday. 5 business days (depending on where you live) would fall on the falling Tuesday. Orders placed late Thursday or on Friday will ship on the following Monday (UPS does not pick up on Saturdays or Sundays) and would arrive (depending on where you live) on the following Monday.
If you are ordering a doll that is being shipped via UPS (most dolls over 29cm will be shipped via UPS for US Domestic Orders), UPS will send you an automated email with your tracking number. Please check your junk/spam email folders if you have not received this tracking number within 2 business days of your order. For orders shipped via USPS, we will send you an automated email with your delivery confirmation number once your order has been processed. This email will go to the email address that you have input when you check out through Paypal.
If you have placed an order without a doll over 29cm, but WITH Mr Super Clear or other flammable liquids under pressure, it is shipped via UPS ground as well.
International Orders (Outside the USA)
For International Orders, the shopping cart will autocalculate for PRIORITY INTERNATIONAL MAIL. For MOST countries, Priority International Mail will take around 2 weeks and comes with electronic delivery confirmation.
We can also ship via Airmail International. Airmail International does not come with actual tracking and averages 3-4 weeks, although there is no guaranteed delivery time. This is because for Airmail, the post office waits until their outgoing Airmail bins are full before shipping. This is also why their website only shows "varies" for the estimated delivery times. We have had customers wait up to a month, and sometimes even longer, for their Airmail shipments to arrive. As an additional note, there are size and weight restrictions on Airmail, so we cannot offer it for dolls over 40cm or packages over 4 pounds in weight.
To ship via Airmail, please email us with a list of the items you are interested in for a quote. Priority International Mail is the most cost effectively yet secure method that takes all sizes and weights, which is why is it the default shipping method for the shopping cart.
We do not ship Mr Super Clear internationally for any reason.
As a last note, please do not email us with questions such as "How much would it cost for a doll to ship to my country?" We will need to know which doll and which country you are in. We're not quite psychics yet...but we're working on it! :)